Impact Achievement Group is a training and performance management consulting company. Based in Redmond, Washington, the company offers services in leadership and management development, customer loyalty, coaching, assessments, and succession planning.
One of Impact Achievement Group’s key clients, a large grocery chain, wanted to transition from paper to web-based assessments.
The grocery chain employees have limited access to computers and many are without a work e-mail address. Without individual e-mail addresses, the web-based assessment process doesn’t lend itself well to survey administration, distribution, and rater anonymity. TBC needed to develop a customized solution that:
TBC created a unique solution for the industry, known as the “kiosk method”, for administering web-based assessments in a retail (or manufacturing) environment, where computers are limited and work e-mail addresses are not available. This creative method provided Impact Achievement Group and its client:
This solution was provided on time and under budget. And since implementing the kiosk method, the grocery chain has experienced a very high return rate in completed assessments. Ultimately, this solution allowed store managers to receive critical feedback on their skills, in an environment that is efficient, and without sacrificing data integrity.